juanph Terms & Conditions

1. Definitions

The following terms, when used in these Terms & Conditions, shall have the meanings set out below unless the context requires otherwise.

2. Eligibility & Registration

2.1 Age Requirement

Access to the juanph platform and participation in any real-money game or betting activity is restricted to individuals who are 21 years of age or older. This requirement is mandated by PAGCOR and the Republic Act No. 9487, which governs gaming activities in the Philippines. juanph strictly enforces this requirement and will require documentary proof of age during the KYC process.

2.2 Geographic Eligibility

juanph is operated exclusively for players physically located within the Republic of the Philippines. Residents of jurisdictions where accessing online gambling platforms is prohibited by law are not permitted to use juanph. It is your sole responsibility to verify that your use of the platform complies with all laws applicable in your location.

2.3 Registration Requirements

To register a juanph account, you must:

• Be at least 21 years of age;
• Provide a valid Philippine mobile number for account verification;
• Provide accurate, complete, and current personal information as requested during registration;
• Agree to these Terms & Conditions and the juanph Privacy Policy in full;
• Not be a current employee, contractor, or immediate family member of a juanph employee;
• Not have a previously suspended or permanently banned juanph account.

2.4 One Account Policy

Each player is permitted to hold only one (1) juanph account. Opening multiple accounts — whether under the same identity or different identities — is strictly prohibited. Where multiple accounts are identified, juanph reserves the right to suspend all associated accounts, forfeit any balances, and permanently ban the player from the platform. If you have inadvertently created a duplicate account, contact support immediately to have the duplicate closed.

3. Account Management

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your juanph account credentials, including your registered mobile number, password, and any two-factor authentication codes. juanph strongly recommends enabling SMS-based two-factor authentication (2FA) immediately upon registration. You must notify juanph support immediately if you suspect unauthorized access to your account.

juanph will not be liable for any losses incurred as a result of unauthorized account access where the player has shared credentials, failed to enable 2FA, used the same credentials across multiple platforms, or accessed the platform from an insecure device or network.

3.2 Identity Verification (KYC)

juanph is required by PAGCOR regulations and Philippine AML laws to verify the identity of all players before processing withdrawal requests. KYC verification requires submission of a valid Philippine government-issued photo identification, which may include a passport, driver's license, or PhilSys National ID. juanph reserves the right to request additional documents at any stage. Withdrawals will not be processed on unverified accounts.

3.3 Account Information Accuracy

You are responsible for ensuring that all information associated with your juanph account is accurate and up to date, including your registered mobile number, identification details, and linked payment methods. juanph is not responsible for failed transactions resulting from inaccurate account information. To update account details, contact the 24/7 support team — certain changes require identity re-verification.

4. Deposits & Withdrawals

4.1 Accepted Payment Methods

juanph accepts deposits and processes withdrawals via the following methods: GCash, PayMaya, BPI Online Banking, BDO Online Banking, and Metrobank Online Banking. The availability of specific payment methods may change without advance notice. juanph does not accept cash, cryptocurrency, or third-party payment processing through another person's account.

4.2 Minimum Deposit

The minimum single deposit amount on juanph is ₱100. Maximum deposit limits vary by account tier and payment method. GCash and PayMaya deposits are processed instantly. Bank transfers via BPI, BDO, or Metrobank may take 15 to 30 minutes depending on the player's bank processing times.

4.3 Withdrawals

Withdrawal requests are processed by juanph upon successful identity verification (KYC). Minimum withdrawal amount is ₱200. Withdrawals to verified GCash accounts are typically completed within 30 minutes. Bank transfer withdrawals to BPI, BDO, or Metrobank may take 1 to 4 banking hours. juanph reserves the right to request additional documentation before processing withdrawal requests as part of AML compliance procedures.

4.4 Funds Integrity

Players may only deposit funds from payment methods registered in their own name. Deposits from third-party accounts are prohibited and will trigger an AML review. juanph reserves the right to return such deposits and suspend the associated account pending investigation. Winnings derived from third-party deposits may be forfeited in their entirety.

5. Gameplay & Fairness

5.1 Random Number Generation

All non-live casino games on juanph — including JILI slots, e-bingo, and fishing games — use independently certified Random Number Generation (RNG) software. RNG certification ensures that game outcomes cannot be predicted, manipulated, or influenced by juanph, game providers, or any third party. Certified RNG audit reports are available on request through the juanph support team.

5.2 Live Dealer Games

Live dealer games on juanph are hosted by third-party live casino studios operating under their own regulatory licenses. Game outcomes in live dealer formats are determined by physical means — actual cards dealt, actual roulette wheels spun — and are not subject to software-based RNG. Video feeds are streamed in real time with no editorial delay.

5.3 Malfunction Policy

In the event of a technical malfunction — including server errors, connectivity failures, or software defects — during a game round, juanph reserves the right to void the affected game round and refund the wager to the player's balance. Malfunctions void all pays and plays. juanph will not be liable for losses caused by technical malfunctions beyond the refund of the affected wager.

5.4 Sports Betting Results

Sports betting markets on juanph are settled based on official results provided by recognized governing bodies — including the PBA, NBA, UFC, FIFA, and relevant boxing commissions. In cases of result disputes, juanph reserves the right to delay settlement pending official confirmation. In-play bets accepted after the relevant event has concluded due to data feed errors will be voided.

6. Bonuses & Promotions

6.1 General Bonus Terms

All bonuses, free spins, cashback offers, and other promotional rewards issued by juanph are subject to wagering requirements and time limits specified in the individual promotion terms. Unless otherwise stated, the standard wagering requirement for deposit match bonuses is 25× (twenty-five times) the bonus amount. Wagering must be completed within the validity period specified in the offer.

6.2 Eligible Games

Not all game categories contribute equally to wagering requirements. Slot games typically contribute 100% of each wager toward the requirement. Live dealer games and table games may contribute at a reduced rate as specified in individual promotion terms. Sports bets must meet minimum odds requirements to contribute toward wagering. juanph reserves the right to exclude specific games from wagering contribution without advance notice.

6.3 Bonus Abuse

juanph reserves the right to withhold, void, or reclaim bonus funds and associated winnings where it has reasonable grounds to believe a player has engaged in bonus abuse — including but not limited to: opening multiple accounts to claim the same promotion, placing coordinated bets across accounts to guarantee bonus conversion, exploiting software errors to generate artificial wagering volume, or any other conduct that circumvents the spirit of the promotion terms.

6.4 Promotion Modification

juanph reserves the right to modify, suspend, or discontinue any promotion at any time without prior notice. Changes to ongoing promotions will not affect bonuses already credited to a player's account prior to the modification date, except where the modification is required by regulatory instruction from PAGCOR or applicable law.

7. Prohibited Conduct

The following conduct is strictly prohibited on juanph and will result in account suspension, permanent ban, and potential legal action:

• Registering or playing while under 21 years of age;
• Providing false, incomplete, or misleading personal information during registration or KYC;
• Opening or operating more than one juanph account;
• Depositing funds from payment methods not registered in your own name;
• Using the platform for money laundering, fraud, or any other illegal financial activity;
• Using automated software, bots, scripts, or artificial intelligence to gain an unfair advantage in any game or betting market;
• Exploiting software bugs, glitches, or errors without reporting them to juanph support — any winnings derived from exploited errors will be voided;
• Colluding with other players in live dealer games, poker rooms, or any other competitive format;
• Attempting to reverse-engineer, decompile, or otherwise access juanph's underlying software or infrastructure;
• Engaging in chargebacks or payment reversals on legitimate transactions;
• Harassing, threatening, or abusing other players or juanph staff via any communication channel.

8. Responsible Gaming

8.1 Platform Commitment

juanph is committed to providing a safe and responsible gaming environment for all players. Gaming should be an enjoyable form of entertainment — not a financial strategy or a way to address financial difficulties. juanph provides a suite of responsible gaming tools to help players manage their activity, and the use of these tools is encouraged for all players regardless of their level of experience.

8.2 Available Tools

The following responsible gaming tools are available to all juanph account holders via account settings:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Limits take effect immediately when reduced and after a 24-hour cooling-off period when increased.
• Loss Limits: Set maximum allowable losses over a defined period.
• Session Time Reminders: Receive a notification after a set duration of continuous play.
• Reality Checks: Periodic on-screen prompts displaying time played and net result for the session.
• Self-Exclusion: Voluntarily restrict your own account for a defined period (30 days, 90 days, 180 days, or permanent). Self-exclusions take effect immediately and cannot be reversed during the exclusion period.
• Account Closure: Permanently close your juanph account. Balances will be returned to verified payment methods.

8.3 Minor Protection

juanph strictly prohibits access by individuals under 21 years of age. If you share a device with a minor, juanph strongly recommends enabling device-level access controls and logging out of your account when not in use. If you believe a minor has accessed a juanph account, contact support immediately.

9. Intellectual Property

All content on the juanph platform — including but not limited to logos, trademarks, trade names, game interfaces, graphics, text, database structures, software code, and promotional materials — is the exclusive intellectual property of juanph or its licensed content providers. No content from the juanph platform may be reproduced, distributed, modified, publicly displayed, or commercially exploited without prior written consent from juanph.

Game titles, logos, and associated intellectual property belonging to third-party providers (including JILI Games and live dealer studio operators) remain the property of their respective owners and are used by juanph under license.

10. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, juanph's total aggregate liability to any player in connection with any claim arising from or related to use of the platform shall be limited to the total amount deposited by that player in the twelve (12) months preceding the event giving rise to the claim.

juanph shall not be liable for: indirect or consequential losses; loss of profits, revenue, or opportunity; losses caused by third-party payment processor failures; losses arising from internet connectivity failures outside juanph's infrastructure; or losses caused by force majeure events including government action, PAGCOR regulatory orders, natural disasters, or civil unrest.

Nothing in these Terms shall limit juanph's liability for fraud, gross negligence, or any other liability that cannot be excluded under Philippine law.

11. Privacy & Data

juanph collects, processes, and stores personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and the juanph Privacy Policy, which is incorporated into these Terms by reference. By registering a juanph account, you consent to the collection and processing of your personal data as described in the Privacy Policy, including for identity verification, regulatory reporting, fraud prevention, and service improvement purposes.

For full details on how juanph handles your data, what data is collected, how long it is retained, and how you may exercise your rights under the Data Privacy Act, please refer to the juanph Privacy Policy.

12. Termination & Account Closure

12.1 Player-Initiated Closure

You may close your juanph account at any time by contacting the 24/7 support team. Upon closure, any remaining balance will be returned to your verified withdrawal method after completion of any pending wagering requirements applicable to active bonuses. Bonus funds not yet converted under applicable wagering requirements will be forfeited upon closure.

12.2 Platform-Initiated Suspension

juanph reserves the right to suspend, restrict, or permanently close any account without prior notice where: the player has breached these Terms; juanph is required to do so by PAGCOR, a law enforcement body, or applicable regulation; fraudulent activity is suspected; or the platform has reasonable grounds to believe the player poses a financial, legal, or reputational risk to juanph or other players.

Where an account is suspended or closed due to verified breach of these Terms, juanph reserves the right to forfeit the balance in full. In all other cases, verified player funds will be returned subject to the completion of any required AML checks.

13. Disputes & Governing Law

13.1 Dispute Resolution

In the event of a dispute regarding any game outcome, account transaction, or application of these Terms, you must contact the juanph support team in the first instance. juanph will review and respond to all formal dispute submissions within five (5) business days. All decisions by juanph regarding game outcomes based on RNG certification and server logs shall be final and binding, subject to the PAGCOR complaint resolution process.

13.2 Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes not resolved through the juanph internal dispute resolution process shall be subject to the exclusive jurisdiction of the appropriate Philippine courts or, where applicable, the dispute resolution mechanisms administered by PAGCOR.

14. Amendments to These Terms

juanph reserves the right to amend, update, or replace these Terms & Conditions at any time. Material amendments will be notified to registered players via SMS to the registered mobile number and/or in-platform notification at least seven (7) days before taking effect, except where an amendment is required by PAGCOR instruction or applicable law, in which case it may take effect immediately.

Your continued use of the juanph platform following the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not accept the updated Terms, you must cease using the platform and contact support to close your account.

The current version and effective date of these Terms are displayed at the top of this page and in the footer of all juanph communications. Archived versions of previous Terms are available on request from the support team.

15. Contact Information

For questions, disputes, or formal notices relating to these Terms & Conditions, please contact the juanph support team using the following channels: